Explainable AI (XAI) Frameworks for Automated Sentiment-Based Ticket Prioritization in Enterprise Customer Relationship Management (CRM). The Science Post, [S. l.], v. 2, n. 3, 2026. Disponível em: https://www.thesciencepostjournal.com/index.php/tsp/article/view/241. Acesso em: 23 aug. 2026.