Multimodal Customer Emotion Recognition in Social Media Support: Integrating Textual Sentiment with Interaction Metadata via Graph Neural Networks. The Science Post, [S. l.], v. 2, n. 3, 2026. Disponível em: https://www.thesciencepostjournal.com/index.php/tsp/article/view/238. Acesso em: 23 aug. 2026.